Learner Initiatives Manager

About CPAWSB

The CPA Western School of Business (CPAWSB) provides an innovative, competency-based learning program to more than 15,000 learners in Western and Northern Canada who are completing their formal education toward certification as a Chartered Professional Accountant (CPA) in Canada. CPAWSB delivers the CPA Preparatory Courses and the CPA Professional Education Program (CPA PEP) through online distance learning and face-to-face modules that prepare candidates for the national Common Final Examination (CFE). The School is dedicated to providing excellent service in meeting learners’ education and support needs and working effectively with everyone.

About the Position

We currently have an opportunity for a Full-Time, Permanent position for a Manager, Learner Initiatives. Focusing on the CPA Indigenous education offering, the Learner Initiatives Manager plays a pivotal role in planning, developing, coordinating, and delivering education initiatives tailored to the needs and aspirations of Indigenous learners. This position collaborates with various departments, external partners, and subject matter experts to ensure the program’s success while maintaining cultural sensitivity and respect for Indigenous traditions. This role may develop into programs beyond Indigenous offerings in the future.

Duties and responsibilities include but are not limited to:

Work closely with cross-functional teams to develop scope, deliverables, required resources, work plans, budgets and timing of new or revised initiatives.
Implement and maintain program initiatives that adhere to the CPAWSB program/project objectives.
Ensure program milestones are recorded, communicated, monitored, and achieved.
Ensure program activities adhere to any related policies, processes, and procedures of CPAWSB and related partners.
Support the maintenance of program budgets, monitor expenditures, and support financial sustainability.
Collect and analyze data to assess the program's impact and make data-driven improvements.
Act as the program liaison. Ensure ongoing contact and communication amongst all parties and partners.
Communicate program information, changes, requirements, etc. to the appropriate parties in a timely manner and ensure follow-up on action items.
Respond to program enquiries and seek out assistance as required.
Attend planning, steering, and other related meetings and report on meeting activities and outcomes to the related parties and partners.
Assist with and/or prepare required reports.
Ensure program information available to the public is accurate and up to date, including online material, program documents, and related websites.
Prepare and conduct program-related presentations, as required.
Supervise contracted program advisors and/or related functions/roles are required and actively liaise with academic advisers.
Liaise with and support facilitators, session leaders, and instructors to ensure open communication and program success.
Carry out and/or support program assessments/evaluations and improvements.
Assist in identifying barriers and/or risks associated with program activities and suggest and support appropriate corrective action.
Provide ongoing support to the program teams and departments as required and through regular check-ins.
Other program-related duties as required.

Engage with learners throughout their education journey and work closely with the CPAWSB Learner Support team to create a positive learning experience.
Establish and maintain effective communication channels to keep all participants informed about program progress and achievements.
Gather learner feedback to ensure program success and continuous improvement.
Help partners and CPAWSB employees in hosting diverse learners, creating a welcoming and inclusive learning environment.
Consult various partners, assist with program recruitment, registration, and retention initiatives, as required.

Develop and maintain strong relationships with external partners, internal department leads, and subject matter experts to enhance program development and delivery.
Collaborate with key interested parties, including Indigenous subject matter experts, community leaders, educators, and staff, to gather input and insights for program development and delivery.
Engage and work with community and cultural-based organizations, as required.
Engage with partners in various sectors to identify opportunities for CPAWSB program development and/or enhancement.

Coordinate program logistics, including scheduling, resource allocation, and participant engagement.
Support and/or coordinate venue/facility selection and related requirements, and learner travel.
Participate in event planning and preparation.
Be accessible and promptly address any emerging needs during scheduled learning sessions or events.
Communicate relevant facility and operations information to the impacted parties to ensure they are informed of details that affect them.

The ideal candidate will bring the following knowledge and experience:

Bachelor’s degree in education, business, Indigenous Studies, or related field preferred.
Five years of related program experience.
A combination of education and experience will be considered.
Preference will be given to Indigenous applicants, defined under Section 35(2) of the Constitution Act, 1982 which defines Aboriginal peoples as Indian, First Nations, Inuit, and Métis.
Knowledge of and interest in Indigenous culture, history, and traditions, with a commitment to promoting Indigenous perspective in education.
Demonstrated experience in program management, preferably in an educational setting.
Strong project management skills, including budget management and resource allocation.
Experience working in a remote work environment with employees in various provinces, is an asset.
Proficient in MS Office suite, especially Outlook, Word, and Excel, as well as knowledge of relevant software and tools for program management.

Preferred Qualifications also include:

Knowledge of and lived experience working with Indigenous Peoples.
Demonstrated understanding of Indigenous learners and communities.
A background that demonstrates an appreciation for Indigenous practices, protocols, and ways of knowing

In addition, the successful candidate will possess:

Excellent communication, interpersonal, and presentation skills with the ability to build relationships with diverse parties.
Proven ability to work collaboratively in a cross-functional team environment.
Self-motivated, with the ability to work independently.
Exceptional skills in time management, facilitation, and organization.
Strong analytical and problem-solving skills, with the ability to actively respond to emerging needs.
Ability to function effectively in ambiguity and seek out guidance and direction as needed.
Ability to recognize priorities, uphold strong organizational skills, and manage time efficiently.
Ability to respond to complex questions and inquiries.
Ability to work within a flexible work schedule, including some weekends, evenings, etc. depending upon the schedule of learning events/sessions.
Ability to travel, as required.
Ability to read, write and speak English fluently.

Salary and Workspace

The salary range for this role is a minimum of $69,200 to a maximum of $103,800 per year along with a comprehensive benefits package, CPAWSB can offer an exciting and challenging work environment, as well as a company culture that values, Excellence, Integrity, Collaboration, Innovation, Responsiveness, Equity, Diversity, and Inclusion.

This role is based in either CPAWSB’s Alberta or BC office and offers the successful candidate the ability to work remotely. Some travel will be required for this position.