Lead Examination Technology Delivery
- Manage the day-to-day delivery of examination technology activities, schedules, milestones, dependencies, risks, and issues.
- Coordinate software upgrades, releases, configuration changes, and production readiness activities.
- Ensure operational readiness across examination cycles through collaboration with internal teams, vendors, and national stakeholders.
- Maintain and improve standard operating procedures, technical documentation, runbooks, and readiness controls.
- Support business continuity and recovery planning activities.
Drive Quality Assurance and Testing Excellence
- Lead functional quality assurance and testing activities across examination technology environments.
- Coordinate and oversee performance and load testing activities.
- Manage testing schedules, defect tracking, remediation, retesting, and readiness validation.
- Review testing evidence and provide readiness recommendations prior to examination delivery.
- Support continuous improvement of testing methodologies, scripts, and processes.
Manage Cybersecurity, Incident Response and Vendor Relationships
- Coordinate cybersecurity assessments, remediation activities, and readiness reviews with vendors and stakeholders.
- Facilitate cybersecurity review and approval processes.
- Manage technology incidents, defect resolution, root-cause analysis, and corrective actions.
- Coordinate examination-day technology monitoring, support channels, escalations, and issue resolution.
- Lead post-incident reviews and operational improvement initiatives.
Provide Leadership and Continuous Improvement
- Prepare and communicate operational status updates and readiness reports.
- Identify opportunities to improve examination technology, processes, controls, and stakeholder experiences.
- Contribute to future technology initiatives, solution assessments, and implementation planning.
- Supervise and develop team members through coaching, feedback, prioritization, and performance management.
Lead Examination Technology Delivery
- Manage the day-to-day delivery of examination technology activities, schedules, milestones, dependencies, risks, and issues.
- Coordinate software upgrades, releases, configuration changes, and production readiness activities.
- Ensure operational readiness across examination cycles through collaboration with internal teams, vendors, and national stakeholders.
- Maintain and improve standard operating procedures, technical documentation, runbooks, and readiness controls.
- Support business continuity and recovery planning activities.
Drive Quality Assurance and Testing Excellence
- Lead functional quality assurance and testing activities across examination technology environments.
- Coordinate and oversee performance and load testing activities.
- Manage testing schedules, defect tracking, remediation, retesting, and readiness validation.
- Review testing evidence and provide readiness recommendations prior to examination delivery.
- Support continuous improvement of testing methodologies, scripts, and processes.
Manage Cybersecurity, Incident Response and Vendor Relationships
- Coordinate cybersecurity assessments, remediation activities, and readiness reviews with vendors and stakeholders.
- Facilitate cybersecurity review and approval processes.
- Manage technology incidents, defect resolution, root-cause analysis, and corrective actions.
- Coordinate examination-day technology monitoring, support channels, escalations, and issue resolution.
- Lead post-incident reviews and operational improvement initiatives.
Provide Leadership and Continuous Improvement
- Prepare and communicate operational status updates and readiness reports.
- Identify opportunities to improve examination technology, processes, controls, and stakeholder experiences.
- Contribute to future technology initiatives, solution assessments, and implementation planning.
- Supervise and develop team members through coaching, feedback, prioritization, and performance management.
Education and Experience
- Bachelor's degree or diploma in Business, Information Systems, Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
- Minimum five years of progressive experience supporting technology-enabled business operations, quality assurance, software delivery, assessment technology, or a related environment.
- Experience supporting software testing, defect management, and release activities.
- Experience coordinating multiple stakeholders, vendors, timelines, and operational priorities.
- Experience with performance and load testing is preferred.
- Experience with examination, assessment, or other high-stakes technology environments is considered an asset.
- Bilingualism (English/French) is an asset.
Skills and Competencies
- Strong quality assurance, analytical, and troubleshooting skills.
- Excellent project coordination and organizational abilities.
- Experience managing competing priorities within fixed deadlines.
- Strong operational incident management and problem-solving skills.
- Ability to work effectively with vendors, technical teams, and business stakeholders.
- Strong communication and documentation skills, with the ability to convey technical information to diverse audiences.
- Ability to lead, coach, and develop team members.
- Demonstrated commitment to continuous improvement and operational excellence.
Education and Experience
- Bachelor's degree or diploma in Business, Information Systems, Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
- Minimum five years of progressive experience supporting technology-enabled business operations, quality assurance, software delivery, assessment technology, or a related environment.
- Experience supporting software testing, defect management, and release activities.
- Experience coordinating multiple stakeholders, vendors, timelines, and operational priorities.
- Experience with performance and load testing is preferred.
- Experience with examination, assessment, or other high-stakes technology environments is considered an asset.
- Bilingualism (English/French) is an asset.
Skills and Competencies
- Strong quality assurance, analytical, and troubleshooting skills.
- Excellent project coordination and organizational abilities.
- Experience managing competing priorities within fixed deadlines.
- Strong operational incident management and problem-solving skills.
- Ability to work effectively with vendors, technical teams, and business stakeholders.
- Strong communication and documentation skills, with the ability to convey technical information to diverse audiences.
- Ability to lead, coach, and develop team members.
- Demonstrated commitment to continuous improvement and operational excellence.
To learn more about the role, please see the job description linked below.
To learn more about the role, please see the job description linked below.