Examination Development & Delivery
- Support the administration and quality assurance of examination question banks.
- Ensure examinations meet accessibility standards and best practices.
- Develop and manage operational schedules and work plans for exam development activities.
- Coordinate examination printing and shipping logistics.
- Support the implementation and testing of examination technologies and processes.
- Identify and implement operational improvements to enhance efficiency, security, and scalability.
Examination Marking Operations
- Coordinate candidate response reconciliation activities and investigate complex cases.
- Manage staffing logistics for marking centres, including marker and leader databases.
- Coordinate contractor agreements and onboarding processes.
- Provide administrative and technical support to marking teams.
- Support implementation and testing of marking-related technologies.
- Coordinate remark requests and continuous process improvements.
Results Reporting & Analytics
- Ensure the timely, accurate, and confidential release of examination results.
- Support reporting to regional partners and public stakeholders.
- Coordinate candidate feedback distribution for practice and live examinations.
- Conduct quality assurance activities related to examination reporting and performance analytics.
Board of Examiners & Governance Support
- Coordinate meeting logistics, venues, contracts, and related administration.
- Support appointments, onboarding, documentation, and policy implementation for the Board of Examiners.
- Assist with business continuity, records management, and governance-related processes.
Leadership & Collaboration
- Provide guidance, training, and support to team members.
- Act as a key operational contact for cross-functional initiatives.
- Support budget administration and cost-effective operational practices.
- Build strong working relationships with markers, authors, committee members, vendors, and partners.
- Collaborate across teams to improve and harmonize examination processes.
Examination Development & Delivery
- Support the administration and quality assurance of examination question banks.
- Ensure examinations meet accessibility standards and best practices.
- Develop and manage operational schedules and work plans for exam development activities.
- Coordinate examination printing and shipping logistics.
- Support the implementation and testing of examination technologies and processes.
- Identify and implement operational improvements to enhance efficiency, security, and scalability.
Examination Marking Operations
- Coordinate candidate response reconciliation activities and investigate complex cases.
- Manage staffing logistics for marking centres, including marker and leader databases.
- Coordinate contractor agreements and onboarding processes.
- Provide administrative and technical support to marking teams.
- Support implementation and testing of marking-related technologies.
- Coordinate remark requests and continuous process improvements.
Results Reporting & Analytics
- Ensure the timely, accurate, and confidential release of examination results.
- Support reporting to regional partners and public stakeholders.
- Coordinate candidate feedback distribution for practice and live examinations.
- Conduct quality assurance activities related to examination reporting and performance analytics.
Board of Examiners & Governance Support
- Coordinate meeting logistics, venues, contracts, and related administration.
- Support appointments, onboarding, documentation, and policy implementation for the Board of Examiners.
- Assist with business continuity, records management, and governance-related processes.
Leadership & Collaboration
- Provide guidance, training, and support to team members.
- Act as a key operational contact for cross-functional initiatives.
- Support budget administration and cost-effective operational practices.
- Build strong working relationships with markers, authors, committee members, vendors, and partners.
- Collaborate across teams to improve and harmonize examination processes.
Required qualifications:
- Bachelor's degree in a related field.
- Minimum five years of experience in a coordination, operations, or administrative role, ideally within examinations, education, assessment, or a similarly regulated environment.
- Demonstrated ability to manage multiple priorities, stakeholders, and deadlines in a high-volume environment
Additional assets include:
- Experience working with examination development, marking, assessment delivery, or results reporting.
- Project management experience involving multiple stakeholders and fixed deadlines.
- Proficiency in French.
- Knowledge of HTML.
- Experience with testing and implementing technology solutions.
Skills and Competencies:
- Exceptionally organized and detail oriented.
- Comfortable working with confidential and sensitive information.
- Skilled at analyzing data and identifying trends, issues, and opportunities.
- Able to exercise sound judgment in high-stakes environments.
- An effective communicator who can build relationships across diverse stakeholder groups.
- Comfortable working with digital tools, Microsoft 365, and AI-enabled productivity tools such as Copilot.
- A proactive problem solver who thrives in a collaborative environment.
Required qualifications:
- Bachelor's degree in a related field.
- Minimum five years of experience in a coordination, operations, or administrative role, ideally within examinations, education, assessment, or a similarly regulated environment.
- Demonstrated ability to manage multiple priorities, stakeholders, and deadlines in a high-volume environment
Additional assets include:
- Experience working with examination development, marking, assessment delivery, or results reporting.
- Project management experience involving multiple stakeholders and fixed deadlines.
- Proficiency in French.
- Knowledge of HTML.
- Experience with testing and implementing technology solutions.
Skills and Competencies:
- Exceptionally organized and detail oriented.
- Comfortable working with confidential and sensitive information.
- Skilled at analyzing data and identifying trends, issues, and opportunities.
- Able to exercise sound judgment in high-stakes environments.
- An effective communicator who can build relationships across diverse stakeholder groups.
- Comfortable working with digital tools, Microsoft 365, and AI-enabled productivity tools such as Copilot.
- A proactive problem solver who thrives in a collaborative environment.
To learn more about the role, please see the job description linked below.
To learn more about the role, please see the job description linked below.