Include but are not limited to:

Admissions & Registration

· Review and process CPA PEP admission applications, ensuring all requirements and documents are complete.

· Conduct name verification and process name change requests.

· Remove admission conditions once candidates meet requirements.

· Assess eligibility for PEP electives and temporary resident status compliance.

Candidate Support & Advising

· Provide timely, accurate information to candidates regarding admission requirements, program progression, study permits, and general inquiries.

· Prepare status letters, CPA transcripts, and documentation to support candidate needs.

· Communicate decisions related to character and reputation reviews, transfers, and designate assessments.

File Management & Coordination

· Prepare files for candidates transferring between CPA regions; process incoming transfer files.

· Work with post-secondary institutions, PERT teams, CPA regions, and internal teams to coordinate admissions, experience transitions, and program requirements.

· Complete assessments for applicants with international designations, including initial reviews and preparing approval summaries.

Operational & System Support

· Process temporary leaves, withdrawals, readmissions, extensions, and annual re-enrollment requirements.

· Assist with DLI reporting and regulatory communications.

· Merge duplicate candidate records and ensure data accuracy across systems.

· Identify process improvements and support SLMS User Acceptance Testing (UAT).

Other Responsibilities

· Maintain up-to-date business process documentation.

· Support data-driven reporting using Excel, CRM tools, and Power BI.

· Ensure all actions align with privacy legislation and internal privacy policies

Include but are not limited to:

· Minimum two years experience in an office environment with increasing responsibility.

· High school diploma required; post-secondary certificate or diploma is an asset.

· Proficiency in Microsoft Office (Word, Excel, Outlook).

· Experience with CRM systems and Power BI is considered an asset.

· Strong attention to detail with excellent data accuracy.

· Sound judgment and decision-making aligned with policies and precedents.

· Clear and professional communication—both written and verbal.

· Ability to build positive working relationships with candidates and colleagues.

· Strong customer service orientation with a proactive, problem-solving approach.

· Team-oriented, collaborative, and adaptable to changing priorities.

· High level of integrity, confidentiality, and respect for privacy requirements.

· Fluent in English (reading, writing, and speaking).